End User License Agreement, Privacy Policy & Support

§1Licence grant

Subject to your compliance with this Agreement, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Software on devices you own or control, for your own purposes, including commercial ones.

Where you obtained the Software through the Microsoft Store, the number of installations and devices is governed by the Microsoft Store Terms of Sale in addition to this Agreement.

§2Restrictions

You may not:

• reverse engineer, decompile or disassemble the Software, except to the extent that applicable law expressly permits it despite this restriction;
• rent, lease, lend, sell, sublicense or distribute the Software, or make it available to third parties as a service;
• remove, obscure or alter any copyright, trademark or licence notice contained in the Software, including third-party model licences and attributions;
• circumvent, disable or interfere with any licensing, subscription or entitlement check;
• use the Software in violation of any applicable law, or in violation of §6 below.

§3Ownership

The Software is licensed, not sold. We and our licensors retain all right, title and interest in the Software, including all intellectual property rights. This Agreement grants you no rights to our trademarks or trade names.

The Software incorporates third-party components — including open-source libraries and machine-learning model weights — which remain the property of their respective owners and are licensed to you on their own terms. Those terms are reproduced in the Software under Settings → About App → Third-party Licenses, and where they conflict with this Agreement in respect of the component they cover, they prevail.

§4Your content and your output

You retain all rights to the video, audio, text and other material you supply to the Software ("Input"), and to the transcripts, translations, synthesised speech and rendered video the Software produces from it ("Output"). We claim no ownership of either, and we do not receive either — see Part II.

You are responsible for holding the rights necessary to process your Input, including any rights in a speaker's voice or likeness, and for how you use the Output. See §6 for restrictions that apply to both.

§5Third-party AI services and your own API keys

The Software can route transcription, translation and speech synthesis either on your device or through third-party AI services (currently OpenAI, Google, xAI, Soniox, ElevenLabs, Inworld, and any OpenAI-compatible endpoint you configure). Which of these runs — if any — is your choice.

Where you choose a third-party service:

• you supply your own API key and contract directly with that provider;
• your use of that service is governed by that provider's terms and privacy policy, not by this Agreement;
• your Input is transmitted to that provider and processed under their terms, including their retention and model-training policies, including by any subprocessors they use to provide the service. We are not a party to that relationship and make no promises on the provider's behalf;
• you are responsible for all charges the provider bills to your account.

We are not liable for the availability, accuracy, pricing, or conduct of any third-party service, nor for any loss of Input or Output caused by one.

§6AI models and use restrictions

The Software incorporates machine-learning models supplied by third parties. Some of these models are licensed to us on terms that impose use-based restrictions which we are contractually required to pass on to you, and which you accept by using the Software. You agree not to use the Software, any model it incorporates or downloads, or any output produced by them:

1. in any way that violates any applicable national, federal, state, local or international law or regulation;
2. for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way;
3. to generate or disseminate verifiably false information or content with the purpose of harming others;
4. to generate or disseminate personal identifiable information that can be used to harm an individual;
5. to generate or disseminate information or content, or to place such information or content in any context, without expressly and intelligibly disclaiming that it is machine generated;
6. to defame, disparage, or otherwise harass others;
7. to impersonate or attempt to impersonate any person, including by synthesising that person's voice or likeness, without their consent;
8. for fully automated decision making that adversely impacts an individual's legal rights or otherwise creates or modifies a binding, enforceable obligation;
9. for any use intended to, or which has the effect of, discriminating against or harming individuals or groups based on online or offline social behaviour or known or predicted personal or personality characteristics;
10. to exploit any vulnerability of a specific group of persons based on their age or social, physical or mental characteristics, in order to materially distort the behaviour of a person belonging to that group in a manner that causes or is likely to cause that person or another person physical or psychological harm;
11. for any use intended to, or which has the effect of, discriminating against individuals or groups based on legally protected characteristics or categories;
12. to provide medical advice or interpretation of medical results; or
13. to generate or disseminate information for use in the administration of justice, law enforcement, immigration or asylum processes, including predicting that an individual will commit a crime or fraud.

You are accountable for the output you generate with the Software and for its subsequent use. These restrictions apply in addition to, and do not replace, any other term of this agreement; they bind any person to whom you make the Software or its output available, and they survive termination of this agreement. The full text of the applicable model licences is available in the Software under Settings → About App → Third-party Licenses.

§7Downloaded models

Some features require downloading model weights from third-party hosts (currently GitHub and Hugging Face). These downloads can be large. They are stored on your device, they are governed by their own licences as described in §3, and their availability depends on those hosts rather than on us. Downloading a model discloses your IP address to the host, as any download does; see Part II §6. The licence texts reproduced in the Software are those published by the model authors as of the date of the Software release you are running; where an author later changes the terms for new downloads, the updated terms apply from the catalogue update that adopts them.

§8Subscriptions and payment

Premium features require an active subscription. All purchases, renewals, cancellations and refunds are handled by the store you obtained the Software from — by Microsoft under the Microsoft Store Terms of Sale, or by Apple under the Apple Media Services Terms and Conditions. We do not process payments and never receive your payment details. Manage or cancel a subscription through the account of the corresponding store.

A subscription is bound to the store where you bought it. We operate no user accounts, so there is no mechanism by which a purchase made in one store can grant access in another: a Microsoft Store subscription does not unlock the macOS build, and an App Store subscription does not unlock the Windows build. If you use the Software on both platforms, each requires its own subscription.

Subscription entitlement is verified against that store. If verification is unavailable, premium features may be temporarily unavailable.

Costs you incur with third-party AI providers under §5 are separate from any subscription and are billed to you by those providers.

§9Updates

We may release updates that add, change or remove features, including support for particular models or providers. A model or provider that is available today may become unavailable — for example if its licence terms change or a third-party host withdraws it.

§10Disclaimer of warranties

In particular, and without limiting the above: machine transcription, machine translation and synthesised speech are probabilistic and frequently imperfect. We do not warrant that any Output is accurate, complete, faithful to the Input, or suitable for any particular use. Do not rely on Output in any context where an error could cause harm — including medical, legal, financial, safety-critical, or official use — without competent human review.

Nothing in this Agreement excludes or limits any warranty or right that cannot be excluded or limited under the law that applies to you as a consumer.

§11Limitation of liability

These limits do not apply to liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

§12Indemnity

You agree to indemnify and hold us harmless against any claim, demand, loss or expense arising from your Input, your Output, your use of third-party AI services, or your breach of this Agreement — in particular of §6.

§13Term and termination

This Agreement takes effect when you first install or use the Software and continues until terminated.

It terminates automatically if you breach any of its terms. You may terminate it at any time by uninstalling the Software and ceasing to use it. On termination you must stop using the Software; §3, §4, §6, §10, §11 and §12 survive.

Termination of this Agreement does not by itself cancel a store subscription — cancel that through your Microsoft or Apple account.

§14Export compliance

You may not use or export the Software in violation of any applicable export control or sanctions laws, and you represent that you are not located in, or a national or resident of, a jurisdiction subject to such restrictions where they would prohibit your use.

In particular, you represent that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

§15Changes to this Agreement

We may update this Agreement to reflect changes to the Software or to legal requirements. The current version is always the one published at https://www.aivideotranslator.app/legal, with its "Last Updated" date; where a store listing links to these terms, that link points here. Continuing to use the Software after an update takes effect means you accept the revised Agreement. If you do not accept it, stop using the Software.

§16General

If any provision of this Agreement is held unenforceable, the remainder stays in force. Our failure to enforce a provision is not a waiver of it. This Agreement, together with the Privacy Policy below and the third-party terms it references, is the entire agreement between you and us regarding the Software.

This Agreement is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law rules, and without depriving you of the protection of mandatory consumer-law provisions of your country of residence.

§17Additional terms for the Apple App Store

This section applies only where you obtained the Software from the Apple App Store, and prevails over anything else in this Agreement to the extent of a conflict.

• This Agreement is with us, not Apple. It is concluded between you and us alone. Apple is not a party to it, and we — not Apple — are solely responsible for the Software and its content.
• Scope of the licence. The licence granted in §1 is limited to a non-transferable licence to use the Software on any Apple-branded products that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions.
• Maintenance and support. We are solely responsible for providing any maintenance and support for the Software. Apple has no obligation whatsoever to furnish any maintenance or support services.
• Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the Software fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the Software to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Software.
• Product claims. We, not Apple, are responsible for addressing any claim by you or a third party relating to the Software or your possession and use of it, including product liability claims, any claim that the Software fails to conform to an applicable legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
• Intellectual property claims. In the event of a third-party claim that the Software or your possession and use of it infringes that third party's intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of that claim.
• Legal compliance. You make the representations set out in §14.
• Third-party terms. You must comply with any applicable third-party terms of agreement when using the Software — including the provider terms referenced in §5 and the model licences referenced in §6 and §7.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement, and upon your acceptance of it Apple will have the right — and is deemed to have accepted the right — to enforce this Agreement against you as a third-party beneficiary of it.
• Contact. Questions, complaints and claims regarding the Software should be directed to us at ai.video.translators@gmail.com.

§1The short version

AI Video Translator is a desktop application that processes your media on your own computer. We operate no servers, we have no user accounts, and your video, audio, transcripts, translations and generated speech are never sent to us.

These are the things that do leave your machine, and each is described in full below:

We do not sell, rent or trade any data to anyone, and we run no advertising.

§2What stays on your device

The following never leaves your computer unless you deliberately send or share it:

• your source video and audio files;
• projects, transcripts, translations, subtitles and generated speech, including all cached TTS audio;
• downloaded model weights;
• your API keys, which are stored in the operating system's secure credential store (Windows Credential Manager / macOS Keychain) and are transmitted only to the provider they belong to;
• your application settings.

The Software can run its entire pipeline fully offline, using on-device models for speech recognition, translation, speech synthesis and source separation. Used that way, no Input of any kind is transmitted anywhere.

We have no ability to access, recover or delete any of this. Deleting a project or clearing the cache removes it from your machine and nowhere else.

Uninstalling removes the Software but not your data. Downloaded models and your projects live in the folder you chose when setting up the Software; uninstalling does not touch that folder, so if you want everything gone, delete it by hand. Whether the install identifier described in §4 survives a reinstall depends on whether uninstalling also removes the Software's stored settings; §4 describes both outcomes.

§3Third-party AI providers (only if you choose them)

If you configure a cloud provider, the relevant Input — audio for transcription, text for translation, text for speech synthesis — is sent directly from your computer to that provider, authenticated with the API key you supplied. It does not pass through any system of ours.

The providers the Software can be configured to use are: OpenAI, Google, xAI, Soniox, ElevenLabs, Inworld, and any OpenAI-compatible endpoint you enter yourself (a hosted aggregator, or a local server such as Ollama or LM Studio, in which case the data stays on your own machine or network).

Because you contract with these providers directly using your own account:

• their privacy policy, retention period and model-training policy govern that data, not ours;
• we cannot see what you sent, and we cannot delete it on your behalf;
• to exercise data rights over it, contact that provider.

Please read the privacy policy of any provider before enabling it.

§4Diagnostics and crash reports (Sentry)

The Software sends crash reports, error diagnostics, performance traces and performance profiles to Sentry so we can find and fix defects. This is enabled in released builds, and you can switch it off with Crash reports in Settings → About App. The setting is read when the Software starts, so turning it off takes effect from the next launch, and nothing is sent from that point on.

What is sent: the exception and stack trace, application version, operating system and device characteristics, timing measurements, and the application's own log breadcrumbs leading up to an event.

What is deliberately removed before sending. Sentry's "default PII" collection is switched off, and every outbound event additionally passes through a scrubber that redacts, from all fields including log text and stack traces:

• API keys, bearer tokens, private keys and credentials in URLs;
• email addresses (except a name and email you type into the feedback form yourself — see below);
• IP addresses;
• the user-name component of file paths (C:\Users\<name>\…, /Users/<name>/…, /home/<name>/…).

Identifier. Reports carry a random identifier ("install ID") generated on your device on first launch. It is a random UUID — it is not derived from and does not correlate with your name, email address, account, machine name or any hardware identifier. Its only purpose is to let us tell "one user hit this crash 40 times" apart from "40 users hit it once". A reinstall that clears the Software's stored preferences generates a new one; a reinstall that leaves them in place keeps the old one.

Feedback you choose to send

Everything above is automatic and deliberately impersonal. The feedback form is the opposite, and it is worth reading before you use it.

When you open Send feedback and submit it, the Software sends to Sentry: the message you wrote, a name and an email address if you choose to fill them in (both are optional and blank by default), any files you attached, and — if you leave the box ticked — the last 500 entries of the application log.

The form will not send until you tick a confirmation describing what the report contains; the tick is remembered, visible on every submission, and can be removed. The form uses the same reporting channel as crash reports; if you have switched Crash reports off, submitting feedback sends only your report — that switch stays off and nothing else is sent.

That log is anonymized before it is attached: file paths, user names, email addresses, IP addresses, long keys and tokens, and store and transaction identifiers are replaced. It travels as an attachment rather than as event fields, so it is redacted by the logging component's own rules and not by the outbound scrubber described above — the two overlap but are not identical, and a credential in an unusual format can survive. If the log might contain something you would rather not send, untick the box.

Two further consequences follow, and neither is covered by any scrubbing:

• The fields are yours to fill. Nothing forces you to identify yourself, and nothing is pre-filled from your system. If you type a name and an email, you have chosen to give them to us, and they arrive attached to the report.
• Attachments are sent as you provided them. The scrubber described above rewrites event fields; it does not open your files. A screenshot, a project file or a log you attach yourself goes to Sentry unmodified, so please check what is in it — and never attach an API key.

Feedback reports are readable by us as support. To have one deleted, write to the address in §10.

§5Product analytics (Mixpanel)

Product-usage events are sent to Mixpanel only if you choose "Share usage statistics" during onboarding or later enable Usage statistics in Settings → About App. Collection is off until you make that choice. We use these events to see which features are used and where the pipeline fails.

What is sent: the name of the action or screen (for example project_created, demo_download_failed, Settings), and accompanying properties describing the context of that action — application version, operating system and version, interface language, locale, country code, time-zone offset, which onboarding step or control was used, the provider, voice and source/target languages selected for an operation, subscription status, and measurements of the operation such as durations and downloaded byte counts.

A failure is reported by the event name — demo_download_failed, purchase_failed — and at most by a short reason code chosen from a fixed list written into the Software, such as sentry_disabled. The text of the underlying exception is deliberately not included: that text is not scrubbed on this path and can contain a file path or a URL, so it goes only to the crash reporting described in §4, where the scrubber does apply. For the same reason the name you give a speaker in a project is not sent either; only whether a segment's voice assignment was set or cleared.

One of those failures concerns this policy directly. If you send feedback and it does not reach us, the Software records that the attempt failed and why — the reason code only, never your message, your name, your email address or your attachments. It does so because the feedback form is our only support channel, and every other way it could tell us it is broken travels through the very service that just failed. If you have switched Usage statistics off, this is not sent either.

What is not sent: your media, file names, file paths, transcripts, translations, generated audio, API keys, exception messages, your name, or your email address.

Identifier. Analytics events carry a random install ID generated by the same mechanism described in §4: a UUIDv4 generated locally by the Software and stored on your device. It is not derived from and does not correlate with your name, email address, account, machine name or any hardware identifier, and it survives a reinstall exactly as long as the stored preferences do (see §4). If local preferences are temporarily unavailable, the Software uses a fresh random UUID for that session instead; it never substitutes an account- or device-derived identifier or a placeholder shared with other installations.

This makes analytics data pseudonymous rather than anonymous: it is not linked to your identity, but events from one installation can be grouped together.

Mixpanel processes this data as our service provider, under its own privacy policy. You can stop collection at any time by switching off Usage statistics in Settings → About App. Sending stops as soon as you switch it off and events still queued on your device are discarded rather than delivered; the change takes full effect from the next launch, when the setting is read again at startup. Switching collection off does not delete events Mixpanel has already received; §10 explains how to request that.

§6Model downloads

When you download a model, the request goes to the host that publishes it — currently GitHub or Hugging Face. As with any download, the host sees your IP address and the file requested. We receive nothing. These hosts are not our service providers; they act as independent controllers under their own privacy policies.

§7Subscriptions

Premium features are verified against the store the Software came from — the Microsoft Store on Windows, the App Store on macOS. The Software asks that store whether the signed-in account holds a valid licence and receives a yes/no answer with its validity period. Purchases and payment are handled entirely by Microsoft or Apple under their own privacy statements; we never receive your name, billing address or payment details.

§8What we never collect

We do not operate accounts, and nothing in the Software requires your name, email address, postal address or phone number — the only place we accept a name or an email is the feedback form in §4, where both fields are optional and blank unless you fill them in. We do not use advertising identifiers, tracking cookies, cross-site tracking, or any analytics beyond the two services named in §4 and §5. We do not read your files, and we do not perform automated decision-making or profiling that produces legal or similarly significant effects.

§9Retention and international transfers

We hold no database of users. Retention of the limited data described above is determined by each processor: Sentry and Mixpanel retain event data according to their own retention schedules.

Each of Sentry and Mixpanel processes this data solely as our service provider, under contractual commitments — Sentry's Data Processing Addendum and Mixpanel's Data Processing Addendum — that restrict use of the data to providing the service to us and require protection no less protective than this policy.

These service providers may process data on servers outside your country, including in the United States, under the safeguards set out in their respective privacy policies.

§10Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict processing of your personal data, to object to processing, or to lodge a complaint with a supervisory authority.

Because we hold no account and no identifiable profile, in most cases we hold nothing that identifies you. Two exceptions are worth knowing:

• a feedback report you sent may contain whatever you wrote, attached, or filled into the optional name and email fields;
• diagnostic and analytics events are tied to the identifiers described in §4 and §5. You can stop future analytics collection with Usage statistics in Settings → About App, and you can stop Sentry from initializing with Crash reports in the same place; both switches take full effect from the next app start. These switches do not delete events already received. If you want existing events located or deleted, write to us by email and we will help you retrieve the relevant identifier and act on it — without it nothing links those events to you, which is the point of the design but also its limitation.

To make a request, or to ask anything about this policy, write to ai.video.translators@gmail.com.

§11Children

AI Video Translator is not directed at children under 13, and we do not knowingly collect personal information from them.

§12Changes to this policy

We will update this policy when the Software's data handling changes, and revise the "Last Updated" date at the top. Material changes will be reflected in the app listing where you obtained the Software.

• Support email: ai.video.translators@gmail.com
• In-app: press the feedback button in the title bar and send us a report from there (see Part II §4) — it reaches the same people, and it can carry the log and any files you attach.

For any concern, question or dispute, contacting support is the fastest route to a resolution. When reporting a problem, including the application version from Settings → About App and the approximate time it happened helps us find the matching diagnostics.

Third-party component and model licences are reproduced in full in the Software under Settings → About App → Third-party Licenses.

Parts I–III describe the desktop Software. This website is separate and processes data of its own: it uses cookies and analytics, which you control through the cookie banner, and the feedback form on this site sends the email address and message you enter to us. Nothing on this website has access to anything inside the Software, and nothing inside the Software reports to this website.

In detail, and only with your consent:

• Cookies and consent. On your first visit a banner lets you accept or reject analytics and marketing. Nothing non-essential runs until you choose. Your choice is stored locally in your browser (localStorage, key avt_consent), not in a cookie, and you can change it at any time through Cookie settings in the footer.
• Analytics (Mixpanel). If you allow analytics, we use Mixpanel for aggregate page views and basic interaction events. It loads only after you consent. IP addresses are not collected, it stores its data in localStorage rather than cookies, and it honours your browser's "Do Not Track" setting.
• Tag manager and Google Consent Mode v2. We use Google Tag Manager to manage measurement tags. Under Consent Mode v2 all storage signals default to denied, so Google tags stay off until you grant the matching consent (analytics or marketing).
• Feedback form (Web3Forms). If you send feedback from this site, your email address (required), name (optional) and message are submitted to Web3Forms, which delivers them to us by email, solely so we can reply. We do not use them for marketing.
• No data is sold, and no advertising runs without your consent.

Feedback messages sent from this site are kept only as long as needed to handle your request and improve the product; write to ai.video.translators@gmail.com to have yours deleted. This website is not directed to children under 13, and we do not knowingly collect their personal data.